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Many people attending management training courses say that the two most common challenging situations faced by managers are 1. How to handle impractical suggestions from your employees and 2. How to answer questions on which you can not give information.

As a rule, most managers are usually very grateful when a member of the their team or an office employee makes a suggestion or states an opinion. After all, many good ideas are generated by those doing the day to day job. However, when someone brings you an idea that is simply unrealistic it is important that you handle the matter sensitively. Here are some tips that will help you deal with such a situation:

First, listen attentively while the person is speaking to you. Do not dismiss the idea straightaway as being completely impossible; after all it could contain some important information.

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Crisis in management education

There is no consistency today in the way we educate managers. Larger organizations tend to have more comprehensive programs. If we look at the business results of the past year it will show that these programs have not been very successful. In the US over 99.9% of all organizations have less than 500 workers. Many of these organizations have little to non-existent management education. There is a great opportunity now to improve. Most of the big companies use the traditional approach. Their managers are given a combination of classroom education, role plays, and outside experts with their theories. In many cases there is little follow up and measurement around the results of the education.

What does the BEST management education look like?

The BEST management education consists of a combination of classroom discussions and real life practice. While some background theory is important, it is better to have discussions around management practices and different approaches. The problem with traditional management education is that it is standardized and designed to fit all employees at once. For example, a new manager is having attendance issues with an employee. The traditional advice is to warn the employee that his behavior will lead to punishment if not corrected. Then managers are given exercises in class to try their skills at giving tough messages to make believe employees. Managers learn the right way and the wrong way and the training is complete. Unfortunately correcting human behavior is more complex. Continue reading ‘The Best Education For Managers’ »